Terms of Service

Acceptance of Terms

By accessing our website, using our services, or engaging with Heart to Heart Hospice Corp ("Company," "we," "our," or "us"), you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.

These terms apply to all users of our website, patients receiving our hospice care services, family members, caregivers, and any other individuals who interact with our organization.

Description of Services

Heart to Heart Hospice provides comprehensive hospice care services to patients and families in the greater Chicago area, including:

• Medical care and pain management services
• Emotional and psychological support counseling
• Spiritual care and chaplain services
• Personal care assistance
• Medical equipment and supplies
• Bereavement support services (up to 13 months)
• 24/7 on-call nursing support
• Care coordination with physicians and healthcare facilities

All services are provided in accordance with Medicare guidelines, state regulations, and professional healthcare standards. Services may vary based on individual patient needs and insurance coverage.

Patient and Family Responsibilities

By accepting our services, patients and families agree to:

• Provide accurate and complete information about medical history, current medications, and care needs
• Follow the established care plan and treatment recommendations
• Notify us promptly of any changes in condition or circumstances
• Maintain a safe environment for care team members
• Treat all staff members with respect and courtesy
• Comply with insurance requirements and provide necessary documentation
• Give reasonable notice for appointment changes or cancellations
• Report any concerns or complaints promptly to allow for resolution

Payment and Insurance

We accept Medicare, Medicaid, and most private insurance plans. Payment terms and insurance coverage details include:

• Medicare Part A typically covers all hospice services at 100%
• Private insurance coverage varies by plan and will be verified prior to service
• Patients are responsible for any co-payments, deductibles, or non-covered services
• Financial assistance may be available for qualifying families
• Payment arrangements must be established prior to service initiation
• We reserve the right to discontinue services for non-payment after appropriate notice

Privacy and Confidentiality

We are committed to protecting your privacy and maintaining the confidentiality of your health information in accordance with HIPAA and other applicable privacy laws. Key privacy commitments include:

• All health information is protected as confidential and used only for treatment, payment, and healthcare operations
• Information sharing requires patient authorization except as permitted by law
• Family members may receive information as authorized by the patient
• Our complete Privacy Policy and HIPAA Notice provide detailed information about your rights
• You have the right to request restrictions on how your information is used or shared

Website Use and Restrictions

Our website is provided for informational purposes and to facilitate communication about our services. Website use restrictions include:

• Content is for personal, non-commercial use only
• You may not reproduce, distribute, or modify content without permission
• Posting false, misleading, or defamatory content is prohibited
• Attempting to gain unauthorized access to our systems is strictly forbidden
• We reserve the right to monitor and record communications for quality and training purposes
• Links to third-party websites are provided for convenience only and do not constitute endorsement

Limitation of Liability

While we strive to provide the highest quality hospice care, certain limitations apply:

• We provide services within the scope of hospice care as defined by Medicare guidelines
• Treatment outcomes cannot be guaranteed as individual responses vary
• We are not liable for delays or service interruptions due to circumstances beyond our control
• Website information is provided "as is" without warranties of any kind
• Our liability is limited to the extent permitted by applicable law
• Professional liability insurance is maintained as required by law

Service Termination

Hospice services may be terminated under the following circumstances:

• Patient or family request for discontinuation
• Patient no longer meets hospice eligibility criteria
• Patient transfers to another hospice provider
• Unsafe conditions for staff members
• Non-compliance with care plan or treatment recommendations
• Non-payment of required fees after appropriate notice
• Abusive or threatening behavior toward staff

In all cases, appropriate notice will be provided and assistance offered to arrange alternative care when possible.

Dispute Resolution

We are committed to resolving any concerns or disputes promptly and fairly:

• Initial complaints should be directed to your care team or supervisor
• Unresolved issues may be escalated to our administration
• We maintain a formal grievance process in compliance with Medicare requirements
• You have the right to file complaints with state and federal regulatory agencies
• Legal disputes are subject to Illinois state law and jurisdiction

Changes to Terms

We reserve the right to modify these Terms of Service at any time to reflect changes in our practices, legal requirements, or services offered. Changes will be effective immediately upon posting on our website. Continued use of our services after changes are posted constitutes acceptance of the modified terms.

We will notify current patients and families of significant changes through our normal communication channels. We encourage you to review these terms periodically to stay informed of any updates.