Privacy Policy

Overview

Heart to Heart Hospice Corp ("we," "our," or "us") is committed to protecting your privacy and maintaining the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

As a healthcare provider, we are required to comply with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy laws. This policy works in conjunction with our HIPAA Notice of Privacy Practices to provide you with comprehensive information about your privacy rights.

Information We Collect

We collect information about you in several ways to provide quality hospice care and maintain our business operations:

• Personal Information: Name, address, phone number, email address, date of birth, emergency contacts
• Health Information: Medical history, diagnoses, treatment plans, medications, physician information
• Insurance Information: Insurance provider details, policy numbers, coverage information
• Website Information: IP address, browser type, pages visited, time spent on site
• Communication Records: Phone calls, emails, forms submitted through our website
• Emergency Contact Information: Names and contact details of family members and caregivers

How We Use Your Information

We use your information for the following purposes:

• Treatment: Providing medical care, coordinating with physicians, managing medications and equipment
• Payment: Processing insurance claims, billing services, financial assistance programs
• Healthcare Operations: Quality improvement, staff training, business administration
• Communication: Appointment reminders, care updates, emergency notifications
• Legal Compliance: Meeting regulatory requirements, reporting obligations
• Website Improvement: Analyzing usage patterns to enhance user experience

Information Sharing and Disclosure

We may share your information in the following circumstances:

• Healthcare Team: With nurses, physicians, chaplains, and other care team members involved in your treatment
• Family Members: With your designated family members and caregivers as authorized by you
• Insurance Companies: For payment and coverage verification purposes
• Business Associates: Third-party vendors who help us provide services (under strict confidentiality agreements)
• Legal Requirements: When required by law, court order, or regulatory authority
• Emergency Situations: To prevent serious harm to health or safety

Data Security

We implement comprehensive security measures to protect your information:

• Physical Safeguards: Locked facilities, secure storage of paper records, controlled access to offices
• Technical Safeguards: Encrypted data transmission, secure servers, regular security updates
• Administrative Safeguards: Staff training, access controls, regular security audits
• Business Associate Agreements: Contractual protections with all third-party vendors
• Incident Response: Procedures for addressing any security breaches or unauthorized access

Your Privacy Rights

Under HIPAA and other privacy laws, you have the following rights:

• Right to Access: Request copies of your health records
• Right to Amendment: Request corrections to your health information
• Right to Accounting: Request a list of disclosures of your health information
• Right to Restriction: Request limits on how we use or share your information
• Right to Confidential Communication: Request communication through specific methods or locations
• Right to Complaint: File complaints about our privacy practices

Website Privacy

Our website uses standard technologies to improve functionality and user experience:

• Cookies: Small files that help us remember your preferences and improve site performance
• Analytics: Anonymous usage data to understand how visitors interact with our site
• Contact Forms: Information you voluntarily provide when requesting information or services
• SSL Encryption: Secure transmission of any sensitive information submitted through our website

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or to clarify our procedures. We will post any updates on our website and notify you of significant changes. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.